My father and I had a great experience in Athens with all the excursions. Stacey is the tour guide is phenomenal. The hotels and food were great. However, the experience changed when on June 18th at Best Western Candia, $40 Euros was "taken" from me at the front desk in front of the recording camera, in the presence of the receptionist Alexious George and the coworker who "invaded my private space" at the front desk. I made an official complaint to the manager of the hotel who met me on the following day, June 19 prior, to our departure. I was falsely accused of making accusatory remarks about her employees and she did not even apologize. I was offered to view the video 14 hours after my request. I refused then and told her it was no longer necessary. I left the hotel with no reimbursement nor an apology from the manager. I have never had this experience before and its so unfortunate that this put a damp in my spirit. I will not recommend this hotel to my sisters who will be visiting Athens in September 2019.I have written a formal complaint to the tour operator and hope that a resolution will be reached. Customers service excellence is of utmost importance in an industry that offers services to large and diversified groups of people. I hope this will never happen to anyone. Thank you for this opportunity to submit a review.
Get to see plenty. Great to know that everything is sorted and all you have to do is turn up. Our driver, the hotels, the included activities were all fantastic.
MOUNTAINS & VILLAGES OF EVIA I have never been on an organised group holiday trip before, but have travelled independently regularly, so it was with some trepidation that I joined the trip to Evia. I need not have worried- the company was fantastic and having a knowledgable guide brought the walking experience alive in a way that I would never have acheived travelling by myself.