Overall, we were very pleased with the trip The best aspect of our experience was in the planning--being able to get answers to our questions from someone who was familiar with the area, hotels, and tours; and having every detail arranged for us. There was only one hotel on our itinerary--El Mirador del Lago, but we thought it was very nice. It was in a good location, attractive, friendly, the rooms were nice and clean, and the bathrooms were modern. My favorite excursion was Perito Moreno glacier, because we got close to the glacier and had time to absorb the beauty from many angles and take pictures. However, I enjoyed them all for different reasons. Our guide in Torres del Paine was easy to understand and very nice. I remember she lives in a small town, has two young children, really loves her work, and it shows. The guide who was with us to the Chilean border spoke particularly good English and explained the border crossing very well. All the guides were friendly. I would like to see more detail on the invoice to know exactly what was included. Much of our pre-trip communication was through emails and the final invoice did not specially list all that was discussed. For example, the transport from the airport to our hotel on the last day was not listed. I had to search through emails to verify that it had been arranged. The transportation and lunches were not clearly explained or listed.
Dear Marcela, Thank you for the email. I have already reviewed your company on the general site, will add comments to the forum too. I first learned about the company from the Internet - reviews and trip advisor. I decided to travel with you because of your promptness in response, ease of working, good customer service and a good price. Seamless experience - everything was flawless and we did not have to worry. My favorite hotel is Don Los Cerros at El Chalten - very nice hotel, luxurious, superb location and views, spa - hot tub, good service. The best excursion was to Laguna De los tres - amazing trek up - difficult but exhilarating - worth the effort once we reached the top. The trip was fabulous!
In summary, a trip to Perito Moreno Glacier is a must for anyone who appreciates the beauty of nature. It's a humbling and inspiring experience that I will cherish forever. I can't recommend it enough. It's a destination that should be on everyone's travel bucket list.