My father and I had a great experience in Athens with all the excursions. Stacey is the tour guide is phenomenal. The hotels and food were great. However, the experience changed when on June 18th at Best Western Candia, $40 Euros was "taken" from me at the front desk in front of the recording camera, in the presence of the receptionist Alexious George and the coworker who "invaded my private space" at the front desk. I made an official complaint to the manager of the hotel who met me on the following day, June 19 prior, to our departure. I was falsely accused of making accusatory remarks about her employees and she did not even apologize. I was offered to view the video 14 hours after my request. I refused then and told her it was no longer necessary. I left the hotel with no reimbursement nor an apology from the manager. I have never had this experience before and its so unfortunate that this put a damp in my spirit. I will not recommend this hotel to my sisters who will be visiting Athens in September 2019.I have written a formal complaint to the tour operator and hope that a resolution will be reached. Customers service excellence is of utmost importance in an industry that offers services to large and diversified groups of people. I hope this will never happen to anyone. Thank you for this opportunity to submit a review.
Was a fun trip, met some incredible people and the guide was amazing and very knowledgeable! However the accomodation was terrible in most places. For the price of the tour, the accomodation could’ve been much better.
A fantastic cycling holiday This was a very enjoyable cycle tour with a wonderful combination of cycle routes, spectacular scenery, excellent food and beer/wine, history and mythology . The two guides Dimitri S and Dimitri G excelled at making sure everyone was looked after and nothing was too much trouble - from providing vehicle support to explaining Greek history and recommending local wines.