My father and I had a great experience in Athens with all the excursions. Stacey is the tour guide is phenomenal. The hotels and food were great. However, the experience changed when on June 18th at Best Western Candia, $40 Euros was "taken" from me at the front desk in front of the recording camera, in the presence of the receptionist Alexious George and the coworker who "invaded my private space" at the front desk. I made an official complaint to the manager of the hotel who met me on the following day, June 19 prior, to our departure. I was falsely accused of making accusatory remarks about her employees and she did not even apologize. I was offered to view the video 14 hours after my request. I refused then and told her it was no longer necessary. I left the hotel with no reimbursement nor an apology from the manager. I have never had this experience before and its so unfortunate that this put a damp in my spirit. I will not recommend this hotel to my sisters who will be visiting Athens in September 2019.I have written a formal complaint to the tour operator and hope that a resolution will be reached. Customers service excellence is of utmost importance in an industry that offers services to large and diversified groups of people. I hope this will never happen to anyone. Thank you for this opportunity to submit a review.
Our visit to Greece was delightful, in part, certainly, due to the warm welcome of the people we encountered and to the beauty of the county. However, our journey was made easy due to the attention to detail of the Greeka organization. We have spread the word with our friends to use your services but would be pleased to offer a more formal review if one is possible. Many, many thanks,
MOUNTAINS & VILLAGES OF EVIA A way to experience authentic Greek cuisine, take part in guided walks in areas you couldn't find on your own and learn something you probably didn't know about the inhabitants and history of this island.