Fantastically enjoyable holiday If you like sparkling turquoise sea pretty much outside the hotel then this holiday is for you ! I found the walking quite tough as I wasn’t quite fit enough and as other reviewers state it’s more moderate than leisurely especially in June! However, I enjoyed the three walks I did enormously and it was amazing to get up (and down) to the Roman columns the view from which is so memorable and now my screen saver. Solid support and encouragement up and down from Cecile and lovely group members. Plenty to see and do if you want to dip in and out of the walking you can, ie to dip in and out of the sea on comfy sun loungers with inexpensive waiter service from the taverna whilst helping the Greek economy (what’s not to like). One day I went on an astounding snorkelling trip to the renowned Petali Islands : 7 hours for €35 including CAKE !!!
Justin was an amazing tour leader and made my experience enjoyable despite the weather and the challenges it posed. He went above and beyond to make sure any problems we had were dealt with and went out of his way to make sure that everyone had a great time. I had an amazing week thanks to Justin.
My father and I had a great experience in Athens with all the excursions. Stacey is the tour guide is phenomenal. The hotels and food were great. However, the experience changed when on June 18th at Best Western Candia, $40 Euros was "taken" from me at the front desk in front of the recording camera, in the presence of the receptionist Alexious George and the coworker who "invaded my private space" at the front desk. I made an official complaint to the manager of the hotel who met me on the following day, June 19 prior, to our departure. I was falsely accused of making accusatory remarks about her employees and she did not even apologize. I was offered to view the video 14 hours after my request. I refused then and told her it was no longer necessary. I left the hotel with no reimbursement nor an apology from the manager. I have never had this experience before and its so unfortunate that this put a damp in my spirit. I will not recommend this hotel to my sisters who will be visiting Athens in September 2019.I have written a formal complaint to the tour operator and hope that a resolution will be reached. Customers service excellence is of utmost importance in an industry that offers services to large and diversified groups of people. I hope this will never happen to anyone. Thank you for this opportunity to submit a review.