A family experience of Sydney to Great Barrier Reef We rated this trip based on the activities and the places we stayed, which were very good. However, after leaving Sydney where everything was wonderful, things went downhill. The problems were based around the misinformation given to providers of the shuttle services and using the cheapest form of transfer. This resulted in being taken to the wrong hotel, and time (hours) wasted when we should have been settled and enjoying our holiday together as a family. Rather than sitting back and relaxing we found the whole experience extremely disappointing and stressful. The rail journey was terrible, 2hrs 40 mins late then it broke down. Not your fault but according to locals this service is unreliable always late and prone to breakdowns. The seats were uncomfortable, carriage was stuffy, no interesting scenery, inability to call or use the internet, absolutely nothing special about this train. Again, a total waste of 14 hours on that day. Our only complaint about the accommodation is the Mantra where we went without hot water to our 3 rooms, not good after a day on the beach, and while our accommodation at Airlie Beach was good, we were more than 2 kilometers away from shops etc., and without a transport service. Luckily, I found the Whitsundays tours had a shuttle; it would make sense to include it. To void any more stressful situations we finally hired a car in Cairns for the rest of our trip. Using a more efficient shuttle service and the suggestions I have written in your 'Review Company' section would make the tour better and the costs would not be that much different as I have already checked it out..
Just finished my first Intro travel, did the 28 intro Oz and had Scott for the 10 day part and Zack for the second half and was so lucky to have Jay Val and Paula join us for parts. This honestly was the very best month of my life!!! All the tour guides were absolutely amazing, supportive and loving especially when we most needed it and hyped us up for all the exciting excursions we did! Big shout out to Zack for getting us pumped up for jumping 15000ft out of a plane. The whole itinerary was perfect, the tour guides were perfect and the friendships you make are priceless!! If youre considering doing it, just do it youll thank yourself you did! Cant big up our tour guides enough, youll be seeing me again¸
Scott made my Oz East Coast Intro unforgettable !! He brought such good vibes to the trip and really made an effort to include everyone. He was super helpful even after trip ended and helped me plan my onward travel, truly above and beyond ! My trip with Intro Travel was amazing but it definitely would not have the same without Scott !! (Come on, Intro Travellets goooooo)
Cameron KangarooTravel Expert in Australia
Kevin MattaboniTravel Expert in Australia
Steve ArnerichTravel Expert in Australia
