Amazing trip! Eve was on every detail of the trip and she even helped us to book the domestic flights needed for the trip. In my opinion El Calafate is a destination that everyone should visit in Argentina and the visit to Perito Moreno Glacier, the guide Paula was very knowledge and extremely experience and the full day to Torres del Paine is a great option if you don't have many days to stay inside the national park. The hotels were incredible, especially Altiplanic Hotel at Puerto Natales.
We originally planned to come to Argentina and visit Patagonia (also Torres del Paine in Chili) in March 2020, but due to corona, the trip was postponed again and again. The team kept us informed on a regular basis and finally in February 2022 we were able to make the trip. Everyone was very helpful, instructive, and informative about our plans and flexible in change if needed. We would very much recommend organizing your trip with this team
Thanks again for a memorable trip Since i didnt know much about Patagonia, I felt it was very helpful to have this tour operator organize the trip and book the hotels, buses, and W-circuit refugios. Everything went smoothly, except for the bus delay which I will explain below. The bus left at 8:30, but it did not arrive at Puerto Natales until 4:30, so I missed the 2:30 bus. There were no other buses leaving that day, so my choice was to either find a hotel and return to the bus station at 7:30 the next morning, or pay 80,000 Chilean pesos for a private bus. I asked if they would call the operator in BA, but they said they would not make an international call. I found a Chilean number to call, and they said they would contact you in BA. I did not have the funds to get a hotel room or pay for a private bus, so I thought I was going to have to spend the night in the bus station. Fortunately, you agreed to pay the 80,000 pesos for the private bus, which I am eternally grateful for, but it caused me several minutes of great stress trying to figure out how to get to Torre Central. The woman at the bus counter says the buses are always late, especially Cootra and they would not recommend using that bus service. In the future, I highly recommend NOT booking the two bus trips from El Calafate to Torre Central on the W-circuit in one day. I would have travellers spend one day in Puerto Natales and catch the bus to Torre Central the next day. I would have to say my opinion of this tour company would have been very bad if you did not agree to pay the 80,000 pesos for the private bus. I realize it was not totally your fault that I missed the bus, but one hour is simply not enough time to expect the first bus to arrive on time. My return bus trip from Puerto Natales to El Calafate did not arrive in El Calafate until 2:30, so expecting the bus trip to take 5 hours is unreasonable.