Thanks again for a memorable trip Since i didnt know much about Patagonia, I felt it was very helpful to have this tour operator organize the trip and book the hotels, buses, and W-circuit refugios. Everything went smoothly, except for the bus delay which I will explain below. The bus left at 8:30, but it did not arrive at Puerto Natales until 4:30, so I missed the 2:30 bus. There were no other buses leaving that day, so my choice was to either find a hotel and return to the bus station at 7:30 the next morning, or pay 80,000 Chilean pesos for a private bus. I asked if they would call the operator in BA, but they said they would not make an international call. I found a Chilean number to call, and they said they would contact you in BA. I did not have the funds to get a hotel room or pay for a private bus, so I thought I was going to have to spend the night in the bus station. Fortunately, you agreed to pay the 80,000 pesos for the private bus, which I am eternally grateful for, but it caused me several minutes of great stress trying to figure out how to get to Torre Central. The woman at the bus counter says the buses are always late, especially Cootra and they would not recommend using that bus service. In the future, I highly recommend NOT booking the two bus trips from El Calafate to Torre Central on the W-circuit in one day. I would have travellers spend one day in Puerto Natales and catch the bus to Torre Central the next day. I would have to say my opinion of this tour company would have been very bad if you did not agree to pay the 80,000 pesos for the private bus. I realize it was not totally your fault that I missed the bus, but one hour is simply not enough time to expect the first bus to arrive on time. My return bus trip from Puerto Natales to El Calafate did not arrive in El Calafate until 2:30, so expecting the bus trip to take 5 hours is unreasonable.
Thanks for all info, help and the organization of our trip! The booking process was smooth, no problems and good follow-up. All hotels were good but Rio Serrano in Torres Del Paine was great. Our favourite excursion was the hiking in El Chalten and the mini-trekking on PMoreno- are unique ! Thanks for all info, help and the organization of our trip!
My daughter and I enjoyed the 13-day Best of Patagonia tour, which included activities such as kayaking down the La Leona River and walking with penguins on Martillo Island. Patagonia is a fantastic region, and Say Hueque did an outstanding job organizing the vacation. When we arrived, a representative from Say Hueque welcomed us at the airport and guided us through the town, explaining what to anticipate. I strongly suggest it to everyone who like nature and wants to experience some of the world's most magnificent landscapes!