Excellent trip. I will definitely be recommending Colourful to all clients. From the beginning, during the booking process, to being dropped off after the days adventure it was amazing. The hike was truly breathtaking. I would do this again in a heartbeat. The guide was great. Smokey was patient with the clients. He was informative and related well with the clients.
A family experience of Sydney to Great Barrier Reef We rated this trip based on the activities and the places we stayed, which were very good. However, after leaving Sydney where everything was wonderful, things went downhill. The problems were based around the misinformation given to providers of the shuttle services and using the cheapest form of transfer. This resulted in being taken to the wrong hotel, and time (hours) wasted when we should have been settled and enjoying our holiday together as a family. Rather than sitting back and relaxing we found the whole experience extremely disappointing and stressful. The rail journey was terrible, 2hrs 40 mins late then it broke down. Not your fault but according to locals this service is unreliable always late and prone to breakdowns. The seats were uncomfortable, carriage was stuffy, no interesting scenery, inability to call or use the internet, absolutely nothing special about this train. Again, a total waste of 14 hours on that day. Our only complaint about the accommodation is the Mantra where we went without hot water to our 3 rooms, not good after a day on the beach, and while our accommodation at Airlie Beach was good, we were more than 2 kilometers away from shops etc., and without a transport service. Luckily, I found the Whitsundays tours had a shuttle; it would make sense to include it. To void any more stressful situations we finally hired a car in Cairns for the rest of our trip. Using a more efficient shuttle service and the suggestions I have written in your 'Review Company' section would make the tour better and the costs would not be that much different as I have already checked it out..
The trip to the Jenolan caves was great, the caves themselves were amazing. We visited the Lucas cave after a lunch stop at the Blue lake and were entertained by a platypus. On the way back to Sydney we stopped off at Govett's leap - spectacular view a mini Grand Canyon with lots of trees. Cheeks is a great guy and true gentleman thanks fro a great day especially looking after us.