We really enjoyed our South American vacation and want to thank you All the transfers worked out really well. Everyone was punctual. Tour guides were considerate and well informed. One negative to the trip was the stay at Refugio Grand Paine. Granted we were in the national park and the goal was to help us trek as much of the "W" as possible. However, we were unprepared for the unsanitary conditions that we encountered at the Refugio. I think going forward you might want to forewarn guests of the stark contrast especially when going from deluxe hotels to a setting such at that. Also, it would have been helpful if you had advised me to take along a towel as none were provided. The other feedback I would give was that after we hiked from Grand Paine Refugio to Grey Glacier to meet the catamaran, we searched a while before figuring out the location of where the boat would arrive. Clearer directions stating that the dock was situated by the Park Ranger Station would have been helpful. Other than that...we give our tour company high marks. We very much liked all of the hotels. Wish we had more time at the Singular in Puerto Natales but all the places were comfortable and had good service. Thanks again, Adios.
So many incredible tings to experience on this 4 day trip! The landscapes were unreal and Bamba did an excellent job organising the whole things. Also it was a great option being able to transfer to Atacama.
We recently booked an extensive two week trip of Argentina and Chile through this tour company. We approached the company by email (in English) from Australia and advised them what our interests and budget were. They then came up with a wonderful itinerary which covered our interests perfectly. They chose excellent hotels and scheduled internal flights and airport pick-ups, etc perfectly. Everything ran like clockwork. We paid from Australia using the companies secure payment providers. We had no issues at all with the payments. We were given a contact within the company who kept in touch with us (using WhatsApp) while we travelled. Our contact was always happy to answer our questions (which were sometimes asked outside of normal working hours). We can strongly recommend this company as a secure and highly experienced travel agency. You will not be disappointed if you use them.