As a family we have done many trips with this tour company in Africa (various countries), Canada and most recently my parents attended the Western Explorers trip in America to see Yosemite, Bryce Canyon and The Grand Canyon.We have always found this company's trips to be incredibly well planned and organised, ensuring that you see the very best parts of the areas you are visiting in the timescales available. The trips are ideal because there is no hassle involved for the traveller and you are guaranteed to meet like-minded people of all ages and backgrounds to enjoy the experiences with. This particular trip was no exception.I write this review however to say a huge thanks to both the tour company as its people were absolutely fantastic to my parents and the family back home in England when my father suffered a serious and unexpected illness and had to be rushed to hospital.With specific mentions to Bethany, Monica and the tour guide Charlie, who all went out of their ways to ensure that lines of communication between us, the insurance company and the hospital were clear and effective, to provide my parents with support and to give the family back home piece of mind at what was a very difficult time for us. We will be forever grateful. There is absolutely no doubt that you will be in safe hands with this team.
Overall we really enjoyed the excursion - we had been to NYC so many times before but had never managed to do Liberty & Ellis Island. Jeffrey was very entertaining and had many interesting stories about the sites and general NYC life. The only problem we had was at the start when our groups ended up on different ferries - both for our group and the other group. So this took about 20-30 minutes to sort out when we got to Liberty on the first ferry. Eventually the 2 guides and the bulk of the group arrived on the next ferry. Not a great start but after this everything was very good. The issue was that some of us got through expedited security checks and so ended up on earlier ferry. I suggest the guides ask people to wait on the dock until the guides get the group back together before boarding the ferry. We would do other walking tours on our next trip.
I've wanted to go to Alaska for years, but I'm not a cruise person. This trip with the tour operator let us experience part of this beautiful state in the ways I like best. I loved the hiking and biking, the Kenai Fjords tour was incredible, and the guides could not have been better. We're usually ready to go home at the end of the vacation, but we were not even starting to get tired of our adventure, our guides, or our other group members. Before we were home, I was already checking to see if this company did tours to other parts of Alaska, because I would like to explore the Inside Passage.