Ground staff great, UK support poor We booked 2 trips to run together. Booking them intialyy was difficult as the agent couldn't grasp what we were trying to do and kept quoting the wrong direction and got confused over airports. As a result we ended up flying from London as it was easiest for him to understand. Questions were left unansweredand at no time was it acknowldged that we were doing the 2 trips as one. The final hotel of this trip was supposed to be the same as the first of the next but infact we had to move to a different hotel. Overall an excellent trip was let down by the UK support team.
I have done 3 tours with intro travel, Thailand, Vietnam and most recently Cambodia My tour guide was Becca and she made the trip a truly awesome experience! I knew intro delivered good toure from my previous trips so I knew to expect a good quality trip. It was clear from the get go that Becca knew Cambodia inside and out, answering any questions we had and teaching us the language. she also was friendly, welcoming and tended to any personal help we required. The accommodation was was clean and had air con throughout. activities varied from cultural to advanced including visiting villages and cooking classes to snorkeling and karaoke! it definitely was a trip to remember!
The experiences on this trip will live on in our memories for many years. Future trips will be held up against this trip as a guide to a good holiday. Thom (our guide) was keen to show us the 'real' Vietnam. He took us to traditional eateries where the food was excellent. Lots of very healthy fruit and veg. In fact as a Scot I've never seen so many vegetables in my life! It's changed my eating habits now I'm back home! Thom did his job very well and we loved every minute of our trip.