I have to congratulate Jess and Picture This for a fantastic experience in booking the flights today. Jess was FANTASTIC. She was very friendly, patient, knowledgeable and extremely helpful in explaining everything I wanted to know along with being courteous and extremely professional. It was a pleasure having her on the other end of the phone helping me make a decision on booking my Christmas presents. She went beyond what one has come to expect from a customer service representative in this day and age, and I have to say I have booked two flights with Picture This based fully around Jess's friendly and professional manner. I went from hoping to make some polite enquiries of a number of different companies to booking and paying for two people on flights with your company simply due to her pleasant manner. The whole process including receiving my e-ticket was completed within the space of one call. Please pass on my comments to Jess and thank her for helping make the process so easy.
Simply put - best trip of my life! Australia tour was great, luxurious hotels, unique experiences like sailing on Quicksilver boat to Great Barrier Reef and flying in a hot air balloon over Uluru/Red rocks on sunrise! If you’re thinking of booking this tour, just do it.
Great Bunch of Travellers I did the Grampians and Great Ocean Road Tour from Adelaide to Melbourne on 28 November. The tour was amazing and so was our guide, Jase! He was so positive all the time, made everyone feel welcome and made sure we all got to know each other very quickly. I also appreciated that he played good music and made delicious food. I would love to do more Groovy Grape tours in the future!
Cameron KangarooTravel Expert in Australia
Kevin MattaboniTravel Expert in Australia
Steve ArnerichTravel Expert in Australia
