Great Bunch of Travellers I did the Grampians and Great Ocean Road Tour from Adelaide to Melbourne on 28 November. The tour was amazing and so was our guide, Jase! He was so positive all the time, made everyone feel welcome and made sure we all got to know each other very quickly. I also appreciated that he played good music and made delicious food. I would love to do more Groovy Grape tours in the future!
I have to congratulate Jess and Picture This for a fantastic experience in booking the flights today. Jess was FANTASTIC. She was very friendly, patient, knowledgeable and extremely helpful in explaining everything I wanted to know along with being courteous and extremely professional. It was a pleasure having her on the other end of the phone helping me make a decision on booking my Christmas presents. She went beyond what one has come to expect from a customer service representative in this day and age, and I have to say I have booked two flights with Picture This based fully around Jess's friendly and professional manner. I went from hoping to make some polite enquiries of a number of different companies to booking and paying for two people on flights with your company simply due to her pleasant manner. The whole process including receiving my e-ticket was completed within the space of one call. Please pass on my comments to Jess and thank her for helping make the process so easy.
Great weather and fantastic service The whole hot air balloon experience was great because the weather, the crew and the fantastic service were perfect. Our pilot (Andy) was very friendly and an amazing leader to show us the most attractive places in Melbourne from the sky. We took great pictures of the Rod Laver Arena, MCG stadium, F1 track, and the beautiful city of Melbourne. The experience didn't stop there as we're taken to have a delicious buffet breakfast with a wonderful view at the Sofitel Hotel. We highly recommend "Picture This Ballooning" for this experience because they arranged our early pickup, took care of us during the trip and finally dropped us off at our next destination.