Awesome trip, crew was very friendly and service was exquisite. Meals were very well prepared and delicious. Very well organized trip, definitely worth the money and would do it again.
This trip was fabulous. From the sailors to the wait staff to housekeeping and front desk staff, we experienced nothing but excellent service. The food was delicious, the bikes were in top condition and very comfortable and our rooms on the Swiss Crown were very comfortable.
Overall my wife and I enjoyed the tour seeing new places and meeting people. The tour was executed as described in the itinerary. However, there are few things I would like to bring up that we encountered. We understood the hotels we stayed at are not 5 star hotels but some of the hotels we stayed at are unsatisfactory. Achat hotel is dirty (room 522) Sept. 14. The shower pan drain is clogged, room smells cigarette smoke, dirty carpet, and pillows smells human head. I will not sleep in that hotel ever. The hotel in Slovenia BB hotel, the shower enclosure is too small even for an Asian size body like us. Your tour leader attitude is not good. Yes she can speak English very well, explained the necessary information about the places we are going BUT she is very poor when it comes to interacting with the needs of the tour group (your customers). She is not considerate when it comes to giving us enough time between breakfast and departure time. One hour is not enough for us to have breakfast, pack our luggage and be on the coach ready to go. She does not tell us where are the good places to eat. She has negative attitude encouraging her tour group to explore interesting places. Example the castle in Salzburg, she recommended it is better to walk up there instead of taking the Finicular because it is faster to hike than waiting in line to get a ride. She made the tour very exhausting when it comes to schedule. She even told us to take a vacation to rest after the tour. She even emphasize at the end of the tour how cheap the cost we paid. If you want 5 star accommodation then expect to pay more. This is my second time with the tour operator and I will not join another tour if I will get the same tour leader. The driver in our tour is very quite as well, he does not interact with the tour group. Overall we did not give them the tip your tour leader is asking for. We felt they do not deserve even the minimum amount!
