Absolutely recommend the Oz Intro trip Our guide was Ben and he looked after us the whole time and was amazingly helpful nothing was too much to ask for the entire trip, beginning with pickup at the airport. Its crazy how much we were able to cover in such a short time like trivia night at scary canary, jet boarding, private harbour cruise, surf camp, sandboarding, dolphin cruise, wine tasting, hiking up mountains, Bondi to Coogee coastal walk, dinner in the Sydney tower, and so much more. I would absolutely recommend the Oz trip by the tour operator for anyone looking to do solo travel. Beginning your time in Australia, whether it is for travel or work, the operator will help you start to finish. It is a great way to start off your trip and a great way to make friends that will last a lifetime. Tom Dewsnap of the agency specifically made my trip truly memorable. Tom was always patient with me and my barrage of never-ending emails, still he responded to all my questions and was extremely helpful. Every response always ended with him asking if there was anything else, he could help with. He continued this level of assistance and support through the entire trip. Tom even booked my entire travel plans so that upon getting to Australia I had no worries about my accommodation or anything! The tour operator is truly amazing from before your trip, during, and even after helping book your onward travel plans. Thank you!
A family experience of Sydney to Great Barrier Reef We rated this trip based on the activities and the places we stayed, which were very good. However, after leaving Sydney where everything was wonderful, things went downhill. The problems were based around the misinformation given to providers of the shuttle services and using the cheapest form of transfer. This resulted in being taken to the wrong hotel, and time (hours) wasted when we should have been settled and enjoying our holiday together as a family. Rather than sitting back and relaxing we found the whole experience extremely disappointing and stressful. The rail journey was terrible, 2hrs 40 mins late then it broke down. Not your fault but according to locals this service is unreliable always late and prone to breakdowns. The seats were uncomfortable, carriage was stuffy, no interesting scenery, inability to call or use the internet, absolutely nothing special about this train. Again, a total waste of 14 hours on that day. Our only complaint about the accommodation is the Mantra where we went without hot water to our 3 rooms, not good after a day on the beach, and while our accommodation at Airlie Beach was good, we were more than 2 kilometers away from shops etc., and without a transport service. Luckily, I found the Whitsundays tours had a shuttle; it would make sense to include it. To void any more stressful situations we finally hired a car in Cairns for the rest of our trip. Using a more efficient shuttle service and the suggestions I have written in your 'Review Company' section would make the tour better and the costs would not be that much different as I have already checked it out..
Our group leader Laura was the best! Our group leader Laura was the best! We had an amazing time in Thailand, it was so much fun to get to experience the many sides of this country and all it has to offer. It was completely stress free and you can tell that all the staff work really hard. My best bits was playing volleyball on the beach (Nancy bosses on the court) and going on the nights out. It wouldnt be complete without a special mention to Dave the dopey dog, hes keeping it real 24/7.