Tour Supplier and Traveler Standard Booking and Cancellation Conditions
Last updated: November 6, 2026
These Standard Booking and Cancellation Conditions (the "Conditions") apply to your booking of a tour on bookmundi.com where the tour page shows them as the booking and cancellation conditions for your tour. The tour, together with any related products or services you book with it (the "Tour"), is operated by the tour operator named on the tour page (the "Tour Operator").
Bookmundi is operated by Eskapas LLC ("Bookmundi"). Bookmundi acts as the Tour Operator's booking agent: it displays the Tour, accepts your booking and collects your payments on the Tour Operator's behalf. Your use of Bookmundi is also governed by the Bookmundi Traveler Terms and Privacy Policy. By booking, you confirm that you have read and accepted these Conditions, and, if you book for others, that you have their authority to accept them on their behalf.
1. The Booking Contract
1.1 Your contract for the Tour is between you and the Tour Operator. It is made when the Tour Operator confirms your booking and your deposit has been paid. Bookmundi sends you the confirmation by email.
1.2 The person who makes the booking (the "Lead Traveler") must be at least 18 years old and is responsible for payments and for passing all information on to the other travelers in the booking.
1.3 The Tour includes only the services listed under inclusions on the tour page. Anything listed under exclusions, including international flights unless stated otherwise, is not included.
2. Prices, Local Payments and Taxes
2.1 The price shown at the time of booking is the price of the Tour. Once your booking is confirmed, the price will not be increased.
2.2 Local payments, entrance fees, optional activities and government taxes that are paid separately are shown under exclusions. Any local payment you must make on arrival is shown on the tour page and is no more than 10% of the Tour price.
3. Deposit and Final Payment
3.1 A deposit of 20% of the Tour price is due at booking. The balance is due 61 days before departure. If you book less than 61 days before departure, the full price is due at booking.
3.2 The balance is charged automatically to the card you used for the deposit. You receive a reminder 14 days before the charge.
3.3 If the balance payment fails, you have 7 days to pay. If it is still unpaid after that, the booking may be cancelled, and the cancellation fees in section 6 apply as if you had cancelled on that date.
4. Accommodation
4.1 Unless the tour page states otherwise, accommodation is in twin or double rooms shared by two travelers. Travelers who book alone and want a private room pay the single supplement shown on the tour page, where available.
4.2 Triple rooms can be requested but are not guaranteed at every location; the third bed may be a fold-away or sofa bed.
4.3 Standard check-in is from 14:00 to 15:00 and check-out from 10:00 to 11:00. The itinerary may require different times.
5. Special Requirements, Age and Insurance
5.1 Medical information: you must tell the Tour Operator through Bookmundi, before booking, about any medical condition, disability, allergy or dietary need that may affect your participation. The Tour Operator may refuse a booking if it cannot safely meet your needs. Tours can be physically demanding; please check the fitness level on the tour page.
5.2 Age: unless the tour page states otherwise, the minimum age is 6 years. Travelers under 18 must be accompanied by an adult, and one adult may accompany up to two minors. There is no upper age limit, but older travelers should check the fitness requirements. Pregnancy must be disclosed at booking, and the Tour Operator may refuse to carry travelers more than 24 weeks pregnant.
5.3 Insurance: travel insurance covering medical expenses, emergency evacuation, trip cancellation and repatriation of at least USD 50,000 is required for every traveler, and the Tour Operator may ask to see proof at the start of the Tour. We strongly recommend that your insurance also covers cancellation, curtailment and loss of belongings. Travel insurance is your main protection against losses caused by events outside the Tour Operator's control.
5.4 Travel documents: you are responsible for a valid passport, visas, vaccinations and any other entry requirements.
6. Cancellation by You
6.1 You can cancel your booking in two ways: (a) in your Bookmundi dashboard, by clicking the "Cancel this trip" button and confirming the cancellation; or (b) in writing by email to customerservice@bookmundi.com. Before you confirm a cancellation in your dashboard, the cancellation fee that applies under this section 6 is shown to you. Your cancellation takes effect on the day it is received, or the next working day if received on a weekend or public holiday, and Bookmundi confirms it to you by email. The cancellation fees in this section 6 apply in both cases.
6.2 Land tours: the following cancellation fees apply, as a percentage of the Tour price and counted from the departure date:
(a) 61 days or more before departure: full refund;
(b) 60 to 46 days: 35%;
(c) 45 to 31 days: 50%;
(d) 30 to 15 days: 75%;
(e) 14 days or less, or no-show: 100%.
6.3 Tours that include flights or a cruise: the following cancellation fees apply:
(a) 91 days or more before departure: full refund, less any non-refundable flight or cruise tickets;
(b) 90 to 61 days: 30%;
(c) 60 to 46 days: 60%;
(d) 45 to 31 days: 75%;
(e) 30 days or less, or no-show: 100%.
6.4 Non-refundable costs: where the tour page states that certain items are non-refundable once booked, such as trekking or national park permits, internal flights, train tickets or special entrance tickets, their cost is not refunded, whatever the cancellation date.
6.5 Refunds are made to the original payment method within 14 days.
7. Date Changes by You
7.1 You may change the departure date once, free of charge, if you ask 61 days or more before departure and the new date is available. Any price difference is charged or refunded. Airline or cruise penalties for changes to included flights or cruises are added.
7.2 A date change requested less than 61 days before departure is treated as a cancellation under section 6 and a new booking.
7.3 You may transfer your booking to another person who meets all the Tour's requirements by telling the Tour Operator through Bookmundi at least 14 days before departure. Any extra costs charged by third parties are paid by you.
8. Changes and Cancellation by the Tour Operator
8.1 Minor changes: the Tour Operator may make minor changes, such as a change of hotel to one of the same or higher standard, a change of carrier, or a change of flight times of less than 12 hours. It will tell you if time allows.
8.2 Significant changes: if the Tour Operator must make a significant change before departure, such as a change affecting at least one in three full days of the itinerary, a change of departure date, the removal of a main destination or a lower accommodation category, it will tell you promptly. You may then (a) accept the change, (b) accept another Tour or date of equal or higher standard at no extra cost, (c) accept a lower-standard alternative and receive the price difference, or (d) cancel and receive a full refund. Please reply within 7 days; if you do not reply after two reminders, the change is treated as accepted.
8.3 Minimum number of participants: if the tour page states a minimum number of participants and it is not reached, the Tour Operator may cancel the Tour by telling you at least 45 days before departure for Tours of more than 6 days, and at least 20 days before departure for shorter Tours.
8.4 If the Tour Operator cancels the Tour for any reason, you receive a full refund within 14 days or, if you prefer, a new date or another Tour. Departures marked "guaranteed" are not cancelled for too few participants.
9. Flexibility and Unused Services
9.1 Itineraries may be adjusted during the Tour because of weather, road or local conditions, or for your safety. The Tour Operator decides on such changes and replaces any missed service with a similar one where possible.
9.2 No refund is given for services you choose not to use, or for days you miss because you join late or leave early.
10. Flights and Cruises
10.1 Where flights or cruises are included, they are provided under the carrier's terms and conditions. Included flights are usually non-refundable. Name or date changes depend on the carrier's approval, and all fees and fare differences are paid by you.
10.2 Unless the flight is included in the Tour, flight delays or cancellations do not entitle you to cancel the Tour without the fees in section 6.
11. Optional Extras
11.1 "Optional Extras" are any activities, transport, meals, products or services not expressly included in the Tour. Where the Tour Operator or its guides help you book them, they are provided by third parties under their own terms, and the Tour Operator is not liable for them.
12. Your Responsibilities and Acceptance of Risk
12.1 You must follow the instructions of the tour leader or guide and respect local laws and customs. The Tour Operator may remove from the Tour, without refund, any traveler whose behavior puts others at risk or seriously disturbs the group.
12.2 Adventure and multi-day travel involves risks, such as remote locations, limited medical facilities, altitude, weather and road conditions. By booking, you accept these risks, which travel insurance is designed to cover.
13. Complaints and Prompt Assistance
13.1 If something goes wrong during the Tour, tell the tour leader or the Tour Operator immediately, and inform Bookmundi customer service, so that it can be fixed on the spot. If you do not report a problem during the Tour, any later compensation may be reduced.
13.2 Complaints after the Tour must be sent in writing to customerservice@bookmundi.com within 30 days of the end of the Tour.
13.3 If you and the Tour Operator cannot agree, you may ask the Bookmundi Resolution Center to mediate. Bookmundi will review the booking, the tour description and the evidence from both sides and propose a fair solution, which may include proportionate compensation. A solution you accept settles the complaint.
14. Force Majeure
14.1 The Tour Operator is not liable for failing to deliver the Tour because of events beyond its control at the Tour destination, such as war, terrorism, civil unrest, strikes, epidemics, natural disasters, severe weather, acts of government or the closure of borders or airports. If the Tour Operator cancels the Tour for such a reason, section 8.4 applies.
14.2 The following are not force majeure and do not entitle you to cancel without the fees in section 6: travel advisories that apply only to your home country or transit points; disruption of flights or transport not included in the Tour; events that affect only your ability to reach a destination that remains safe and accessible; and conflicts more than 1,000 km from the Tour destination that do not close its borders or airports.
15. Travel Advisories
15.1 If, at the time of departure, the government of your country of residence advises against all travel to the Tour destination, you may change to a new date or cancel and receive a full refund.
16. Liability
16.1 The Tour Operator is responsible for delivering the Tour as described, with reasonable skill and care.
16.2 Except for death, personal injury or illness caused by its negligence, the Tour Operator's liability is limited to three times the price of the Tour paid by the affected traveler. Liability for loss of or damage to luggage and belongings is limited to the amount not covered by your travel insurance.
16.3 Where a claim involves international transport, the Tour Operator's liability is limited as set out in the applicable international conventions (such as the Montreal, Athens and Berne conventions).
16.4 Bookmundi acts only as booking agent and is not responsible for the performance of the Tour. Its responsibility is set out in the Bookmundi Traveler Terms.
17. Images and Privacy
17.1 Photos on the tour page show typical scenes from the Tour; accommodation, vehicles and views may vary.
17.2 Your personal data is shared with the Tour Operator only to deliver the Tour and is processed under the Bookmundi Privacy Policy and the Tour Operator's own privacy rules.
18. Applicable Law and General
18.1 Your contract with the Tour Operator is governed by the law of the country where the Tour Operator is established. This does not take away any mandatory consumer rights you have under the law of your country of residence.
18.2 If any part of these Conditions is found invalid, the rest still applies.
18.3 These conditions are written in English. If they are translated, the English version prevails.